Returns & Exchanges

At Brilliant Labs, we stand behind the quality of our innovative electronics and offer a 30-day satisfaction guarantee on all hardware. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.

1

Initiate Your Request

Log into your account portal or contact our support team with your order number and serial number to start the Return Merchandise Authorization (RMA) process.

2

Prepare the Package

Securely pack the device in its original manufacturer packaging, including all cables, accessories, and manuals to ensure a full refund.

3

Ship to Our Lab

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery to our inspection center.

4

Inspection and Refund

Once our technicians verify the device's condition, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing