Frequently Asked Questions

Everything you need to know about your next tech upgrade.

What is the standard shipping timeframe for electronic components?

We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for overnight or 2-day delivery.

Do you offer a warranty on your electronics?

Yes, all products purchased from Brilliant Labs come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship.

What is your return policy for opened items?

Items can be returned within 30 days of purchase. If the item has been opened, it must include all original packaging and accessories to be eligible for a full refund or store credit.

Are your products compatible with international voltage standards?

Most of our devices are dual-voltage (110V-240V). However, we recommend checking the 'Technical Specifications' section on the specific product page to confirm compatibility before purchase.

How can I track my order status?

Once your order is processed, you will receive an email confirmation containing a tracking number and a link to our logistics partner's portal for real-time updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm on eligible orders.